Help from the people who build it

We’re deliberately small, so the person answering knows the code. Reach us 9:00am–5:30pm New Zealand time, business days.

Client Portal

Log requests, track progress and get at your resources.

Open the Client Portal

Email us

Send us the details and we’ll come back to you.

info@geroc.biz

Call us

Talk it through with the team directly.

+64 (0)22 517 8400

Tutorials

Step-by-step tutorials by module, covering the general use of CORE-GS.

Browse tutorials

Video tutorials

The same tutorials, in video form, on our YouTube channel.

Watch on YouTube

Documentation

Reference documentation covering the product, tools and settings.

Browse documentation

Support and services

What’s covered, and what we quote for

Help with the software comes with your subscription. Work on your database, data and templates is a service we scope and price first, so nothing lands on an invoice unannounced.

With your subscription

No extra charge.

  • Bug fixes
  • Email and phone help — how it works, how to do something, licensing and account questions
  • Working out what’s wrong when you think you’ve hit a defect
  • Every update and new version

Quoted as a service

Agreed with you before we start.

  • Microsoft SQL Server® installation and server setup
  • Database setups, data mappings, SQL scripts and custom processes
  • Migrating your existing data across
  • Report and description template design
See our services
FAQ

Common questions

It imports and exports AGS3 and AGS4, CPT system formats, KML/KMZ, CSV, Excel and Access/gINT®, along with CAD and model formats — DWG/DXF, LAS, ASC, OBJ, STL and TIN.

An annual subscription. Twelve-month terms renewing automatically, invoiced rather than charged to a card on file, and either side can stop it with 30 days’ notice. Updates are included throughout, so there’s no upgrade to buy.

You keep a permanent licence to the database. It stays on your infrastructure and stays usable, with everything in it — there’s no exit fee, and nothing you need to retrieve from us.

Yes, fully. Crews log boreholes, CPTs and tests anywhere, and it syncs bi-directionally with the central database when they reconnect.

Yes — that’s how CORE-GS runs. Your own Microsoft SQL Server®, on-premises or in your own Azure tenant, with direct database access and your own tools against the schema.

Yes — from gINT, AGS, Access, Excel and other sources. We’ll scope it and agree a price with you first.

Connect straight to your database and build whatever you need against the schema — including commercially, for your own clients. The schema is published, so you don’t need us to read it. The APIs themselves serve CORE-GS and the field app, plus user onboarding from your HR system. How to build on your data

Two structured courses covering standard and professional use, plus one-to-one sessions on whatever you need, alongside video tutorials and documentation. Course details

Step-by-step tutorials by module, and video tutorials on our YouTube channel.

Updates are included with your subscription — grab the current installer from the downloads page. Only the current release is available to download; contact us if you need to roll back to an earlier version.

Still have a question?

Get in touch and we’ll point you in the right direction.